Last updated: 3rd July 2025
Media House Agency ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

1. Who We Are
We are Media House Agency, trading as Media House IOW Ltd, a content and marketing company based in the UK. We specialise in videography, photography, web and graphic design, and social media management.
If you have any questions about this Privacy Policy, you can contact us at:
Email: admin@mediahouse.ltd
Address: Unit B10, Spithead Business Centre, Newport Road, Sandown, Isle of Wight, PO36 9PH, United Kingdom

2. What Information We Collect
We may collect and process the following types of personal data:

• Contact information (name, email address, phone number, business name)

• Project details (briefs, brand guidelines, and any other documents you send us)

• Technical data (IP address, browser type, device info)

• Usage data (page views, interactions with our site, time spent on pages)

• Marketing preferences (if you opt in to receive emails or downloads)

We do not knowingly collect data from individuals under the age of 16.

3. How We Collect Your Data
Your data is collected in the following ways:

• When you fill in a contact form or request a quote

• When you download content or sign up to our mailing list

• Through cookies and analytics tools when you browse our website

• If you contact us by email, phone, or through social media

4. How We Use Your Information
We use your information to:

• Respond to enquiries and deliver requested services

• Improve our website experience

• Send marketing emails (only if you’ve opted in)

• Manage and deliver client projects

• Comply with legal or regulatory obligations

We do not sell or rent your data to third parties.

5. Legal Basis for Processing Data
Under UK GDPR, we rely on the following legal grounds:

• Consent – When you opt in to communications

• Contract – When data is necessary for service delivery

• Legitimate interest – For business improvement or analytics

• Legal obligation – If required to retain or disclose info by law

6. How We Store and Protect Your Data
We take data protection seriously and follow industry best practices:

• Data is stored securely on encrypted systems

• Access is restricted to authorised team members only

• We regularly review security policies and backup procedures

We only retain personal data for as long as needed – typically for the duration of our working relationship plus 12 months, unless longer retention is legally required.

7. Third-Party Services
We may use trusted third parties to support our business operations (e.g. HubSpot, Google Workspace, Notion). These providers only access data as necessary and are bound by strict data protection agreements.
Analytics tools like Google Analytics may collect anonymised usage data to help us improve site performance.

8. Your Rights Under UK GDPR
You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent at any time (for marketing)

• Object to processing or request a data transfer

To exercise any of these rights, email us at admin@mediahouse.ltd.

9. Cookies Policy
We use cookies to enhance site performance and user experience. You can control or disable cookies in your browser settings. For full details, check out our Cookie Policy.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

11. Contact Us
If you have any questions about this privacy policy or our data practices, please email: admin@mediahouse.ltd You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

© 2025 The Media House IOW Ltd. All rights reserved.